Shipping & Delivery Policy

At VERISSE, we are committed to offering a seamless, transparent, and secure shopping experience. Our shipping policy is designed to prioritize speed, customer satisfaction, and trust, while maintaining world-class service standards.

1. Cash on Delivery (COD) Orders

• To prevent fraudulent or incomplete transactions, COD orders require mandatory order confirmation.

• A confirmation call or WhatsApp message will be sent to verify your order and shipping address.

• Failure to confirm within 24 hours will result in automatic cancellation of the order.

• A cash handling fee of ₹79 is applicable on all COD orders. This is not a shipping fee but a currency handling cost charged by our logistics partners.

2. Prepaid Orders

• Once your prepaid order is placed and confirmed via WhatsApp, it is promptly processed for dispatch.

• Prepaid orders enjoy complimentary shipping, unless otherwise specified under certain promotional campaigns or exceptions.

3. Order Processing & Shipping Timelines

• All orders are processed within 1 business day from our warehouse.

• Estimated delivery times:

  • Metro cities: 2–4 business days

  • Non-metro & semi-urban areas: 4–7 business days

  • Remote or special-access regions: Up to 10–12 business days

• Shipping timelines may vary during peak seasons, national holidays, or due to unforeseen logistical delays.

4. Delivery Process & OTP Verification

• Orders are shipped through reputed logistics partners with end-to-end tracking and status updates via email/SMS.

• Most deliveries are completed using OTP verification for added security.

  • Please share the OTP only upon receiving the shipment.

  • Sharing your OTP prematurely or with unauthorized persons may result in loss of package, for which VERISSE will not be held liable.

• If you are unavailable at the time of delivery, kindly authorize a trusted person to receive the package on your behalf.

Important: Once a shipment has been successfully delivered and OTP verified, VERISSE does not bear responsibility for any post-delivery damage or loss.

5. Shipping Charges Summary

• All applicable charges are clearly displayed at checkout for full transparency.

6. Customer Support & Complaints

If you face any issue with your delivery, such as:

• Damaged product(s)

• Missing item(s)

• Incorrect item(s) received

Please contact our customer service within 2 business days of delivery for prompt resolution.

📞 Customer Care: +91-8037835953
📧 Email: support@verissefashion.com
🕒 Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

7. Return Policy Summary

Our 7-day return window ensures peace of mind, subject to the following:

1. Refund Method:

   • Prepaid Orders: Refunded to your original payment method.

   • COD Orders: Refunded via a store credit/coupon code, valid for 12 months.

2. Damage or Defect:

   • Must be reported within 24 hours of delivery.

   • Include photos or videos showing the issue for faster processing.

3. Exclusions:

   • Products received as part of a free gift offer, BOGO, or promotional campaign are non-returnable.

   • Fragrances, perfumes, or personal care items are strictly non-returnable or exchangeable due to hygiene and safety concerns.

For full return policy details, please refer to our Return & Refund Policy.

8. Special Shipping Offers

• VERISSE may offer free shipping to select pincodes during promotional periods.

• Applicable offers will be reflected during checkout and are subject to change.

Final Note

At VERISSE, we strive to deliver your orders with speed, accuracy, and care. Our policies are designed to balance consumer convenience with secure operational standards. We appreciate your understanding and cooperation in helping us serve you better.